Sta. Elena Properties, Inc. (SEPI) respects your right to, and concerns about privacy and is committed to protect the confidentiality of your personal information.

This Privacy Policy applies to personal information that we collect on our website, in our offices, premises and facilities.  This Privacy Policy sets out how we may collect, use and disclose your personal information. 

 

When we collect personal information

We collect personal information from our stakeholders when you make an inquiry or you subscribe to our mailing list to receive information about our products, services or marketing materials; when you make a lot purchase, avail of our services, book/visit our facilities or attend our events; and when you apply as employees, vendors or contractors.  The personal information that we collect and process may include your name, gender, birthday, citizenship, personal status, phone/mobile number, email address, home address, and possibly other contact information as well as personal information of your family members and/or guests, if necessary to fulfill your request, render our services or complete your transaction.

We may also record, collect and store video footage on our properties to protect the rights, property and safety of our customers, residents/lot owners, employees, or the public.  

 
Cookies

When you visit our website, we may collect information about you by using tracking technology, including: internet protocol address, browser type referring website address, content and pages you access on our website, and date, time and location when actions take place.

This information is collected to provide you with better, faster, safer, and personalized experience when using our website.  This information is also used for analysis and evaluation to help us improve our website and the services and products we offer.

How we use personal information

By providing us with your personal information (and/or that of your family members and/or guests for which you have secured their consent), you are consenting to the collection, use and disclosure of your personal information (and/or personal information of your family members and/or guests) for the following purposes:

 

1. To process and complete your lot purchase transactions with us and coordinate with you about these transactions;
2. To fulfill your requests for products and availment of services or when you book/visit our facilities or attend our events; and to communicate with you about these requests;
3. To help us personalize our product and service offerings, website services and advertising;
4. To help us improve your experience in Sta. Elena Golf and Country Estate, including our premises, offices, developments, facilities as well as our website;
5. To send you information about our products, services, events, promotions and marketing campaigns;
6. To conduct research and analysis to improve our products and services and to administer marketing and promotional surveys or activities;
   
7. To respond to reviews, comments, feedback or claims you provide to us;
8. To process your employment application;
9. To process your vendor, supplier or contractor accreditation;
10. To make such disclosures as may be required for any of the above purposes or as required by law.
    

 

When we share personal information

We share personal information to our affiliates as well as to third party service providers engaged by us to assist with providing you with our services (including data entry, managing our customer database, contacting you regarding product offerings and promotions, and other customer service). 

These third parties are under a duty of confidentiality to us and are only permitted to use personal information in connection with the purposes specified above.  They are required to observe the diligence mandated by law in processing personal information. 

We may also share aggregate data that does not allow you to be identified with third parties for various purposes (including marketing and advertising), and may use this data in order to better understand your needs and to improve and adapt our products and services.

How we protect your personal information

All reasonable efforts are made to ensure the any personal information held by us is stored in a secure and safe place and accessed by our authorized employees or authorized Third Parties. It should be noted that no system is impenetrable, and no information provided over the internet can be guaranteed to be completely secure.  Accordingly, we cannot guarantee the security of any information that you transmit to us or receive from us over the internet.

 

Contact us

If you wish to withdraw your consent to our use of your personal information (and/or that of your family members and/or guests), request access and/or correction of your personal information, have any queries, comments, or concerns, please send your request in writing to the following email address : dpo@staelena.com

We reserve the right to charge you a reasonable fee for the processing of any data access request in accordance with the Data Privacy Act of 2012.

 

Amendments

We may amend or update this Privacy Policy from time to time and all information will be governed by our most recent Privacy Policy, available on our website.

By using this website, you voluntarily give your consent to SEPI and its affiliates, partners and service providers to collect, use, retain, disclose, process and dispose your personal information (and/or that of your family members and/or guests) set out in this website, on our company forms and other related documents, for the fulfillment of the transactions and dealings between the parties or for any other legitimate purpose, pursuant to the Data Privacy Act of 2012 and the SEPI Privacy Policy.

SEPI shall retain personal information until it serves its purpose, after which it shall be securely disposed of.